STEADfast IT Launches In-house SOS Center For IT Clients Begging For Attention
Aug 31, 2017
STEADfast IT launches their new groundbreaking SOS Center aiming to eliminate wait time on IT service requests by appliying proven concepts from just-in-time manufacturing and hospital emergency rooms to the IT industry.
Saratoga Springs , United States - August 31, 2017 /NewsNetwork/ —
STEADfast IT, a managed service provider, has announced the launch of their in-house SOS Center, an end-user support service designed to eliminate delays associated with requests for help.
The STEADfast IT SOS Center uniquely applies proven concepts from just-in-time manufacturing and hospital emergency rooms to the IT industry. By re-engineering the support process, the level of customer service is elevated far beyond industry norms. Dedicated SOS engineers are trained in new methods and utilize proprietary software built specifically for the SOS Center.
STEADfast’s software manages all requests in real-time so that every call for assistance is treated as an emergency triage and is routed directly to the appropriate individual best qualified to address the issue. This revolutionary approach to IT support eliminates the traditional ticket escalation process and its support tiers. Instead of customers reaching a tier 1 support agent and escalating to tier 2 or 3 depending on the severity of the incident, every call is treated as a top tier emergency with STEADfast’s managed services.
Craig Skevington, CEO of STEADfast stated: “We are responding to calls eighty-five times faster than industry norms. How is it that Amazon can deliver a package across the country faster than most managed service providers can respond to a client’s need? Our processes overhaul the entire system.”.
Craig Skevington is well known in the Capital Region as a leader in technology and was recently recognized by the Center for Economic Growth with the Jeffrey A. Lawrence Lifetime Contributor Award. For more information go to steadfastit.com
STEADfast IT is a Managed IT Services provider located in beautiful Saratoga Springs, NY, serving customers with white glove managed IT support including but not limited to; Virtual CIO, end-user support, unlimited remote support, data storage, network security, monitoring, encrypted backups and firewalls. STEADfast IT is an IT Managed Service Provider with primary offices located at STEADfast IT 112 S Broadway Saratoga Springs, NY 12866. For more information about STEADfast IT, business it outsourcing and it managed services contact STEADfast IT at 518-581-7200 or visit their website at https://managedserviceprovider.com .
Contact Info:
Name: Dawn Meifert
Email: [email protected]
Organization: STEADfast IT
Address: 112 S Broadway, Saratoga Springs , NY 12866, United States
Phone: +1-518-581-7200
For more information, please visit https://managedserviceprovider.com
Source: NewsNetwork
Release ID: 233949
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